Privacy Policy

This Privacy Policy applies to Kelpo's website, mobile app, and related services, including account creation, story reading, onboarding, subscriptions, and support interactions.

In this policy, "Kelpo," "we," and "our" mean the Kelpo service. "You" means the person using the service.

We collect information you provide directly, including:

• Account details such as your name, email address, and password credentials.
• Profile and onboarding information, such as your self-assessed level, goals, and settings.
• Reader activity and progress, such as story selection, chapter progress, difficulty changes, and unlock state.
• Information you send us when you contact support or request account help.

We also collect some information automatically, including:

• Session information such as IP address, user agent, and authentication session records.
• Device and service usage information needed to run, secure, and improve the product.
• Reader event data such as app opens, onboarding completion, chapter starts, paywall views, and purchase or restore events.
• Marketing attribution data such as referral URLs, campaign tags, ad click identifiers, and website conversion events.

We use information we collect to:

• Create and manage your account.
• Personalize your reading experience and recommended difficulty band.
• Remember your progress, subscription access state, and settings across sessions and devices.
• Operate billing and subscription flows with platform and payment partners.
• Monitor performance, debug issues, prevent abuse, and improve the service.
• Measure marketing performance, build advertising audiences, and understand which campaigns lead to account creation or checkout.
• Respond to support requests and send important service communications.
• Comply with legal obligations and protect Kelpo, our users, and the public.

We do not sell your personal information.

We may share information with trusted service providers that help us operate Kelpo, including:

• Infrastructure, hosting, and database providers.
• Authentication, analytics, advertising measurement, and customer support tools.
• Advertising and attribution partners such as Meta, where we use them to measure website conversions or build retargeting audiences.
• Mobile platform and subscription providers such as Apple and related billing partners.

We may also disclose information if required by law, to enforce our terms, to protect rights or safety, or as part of a merger, acquisition, financing, or asset sale.

We keep personal information for as long as needed to provide the service, maintain your account, resolve disputes, enforce agreements, and comply with legal obligations.

Some information may remain in backups or logs for a limited period after deletion. When data is no longer needed, we delete it or de-identify it where reasonably possible.

Depending on where you live, you may have rights to access, correct, delete, or export certain personal information.

You can also close your account or request help with data access by emailing [email protected].

If you purchased a subscription through Apple, billing, renewals, and refunds are generally managed through your Apple account.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system is perfectly secure, so we cannot guarantee absolute security.

Kelpo is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will investigate.

Kelpo may store and process information in countries other than your own. By using the service, you understand that your information may be transferred to and processed in jurisdictions with different data protection rules.

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy here and update the "Last updated" date above. Your continued use of Kelpo after changes become effective means the updated policy applies.

Questions, privacy requests, or account deletion requests can be sent to [email protected].